Why this role stands out
This hybrid role offers a fantastic opportunity to lead critical incident resolution and drive significant improvements within a reputable company, perfect for an experienced IT professional eager to deepen their expertise in root cause analysis and service continuity. You'll thrive here if you possess strong ITIL knowledge and a passion for collaboration, with the flexibility to work from the Preston office or remotely. Don't miss out on this chance to make a real impact and grow your career!
Quick overview
Job description
Sigma Healthcare is seeking a Senior Technical Support Specialist for our Preston office. You will own resolution of complex incidents, perform root cause analysis and implement permanent fixes to ensure 24/7 service continuity across retail and corporate IT environments.
The role requires a tertiary IT qualification, 7+ years in IT support with 4+ in advanced roles, ITIL certification, and strong collaboration across teams. Hybrid work options supported at Preston.
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