IT Knowledge Management Analyst

IDR is seeking a IT Knowledge Management Analyst to join one of our top clients for an opportunity in Memphis, Tennessee. In this role, you'll help technology teams create, organize, and continuously improve high-quality knowledge content that supports self-service and operational excellence. You'll also partner with stakeholders to strengthen governance, findability, and usability of documentation-supporting AI-powered knowledge discovery and reuse.
Position Overview for the IT Knowledge Management Analyst:

• Partner with technology teams to establish sustainable knowledge standards, ownership, and lifecycle processes for technical documentation
• Maintain and improve knowledge health through reviews, remediation, consolidation, archival, and retirement of outdated content
• Develop and apply knowledge-quality rubrics focused on accuracy, clarity, consistency, and findability
• Leverage AI-enabled approaches to assess knowledge at scale, identify gaps, and recommend improvements
• Improve information architecture, metadata, and searchability to support both human and AI-driven retrieval

Requirements for the IT Knowledge Management Analyst:

• 1-3 years of experience in knowledge management, information management, technical documentation, or a closely related discipline
• Strong technical writing and editing skills with a detail-oriented approach to producing clear, consistent documentation
• Experience with enterprise knowledge platforms (e.g., SharePoint, Confluence, or Microsoft 365) and content governance practices
• Familiarity with taxonomy, metadata, and information architecture concepts to improve content discoverability and usability
• Exposure to AI-enabled content evaluation (e.g., AI agents) and an analytical mindset for identifying quality gaps and improvement opportunities

What\'s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.

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