Desktop Support Engineer

Job ID: VA-1116)

Onsite/Local Desktop Support Engineer (CompTIA A+/Network+/Google IT/12+) with diagnose, repair desktops, laptops, scanners, peripherals, Windows/MacOS, MDM, kneel/crouch/crawl experience

Location: Petersburg, VA (VSU)
Duration: 12 Months

Skills:
Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite   Required    2     Years
The ability to translate "tech-speak" into helpful instructions for non-technical users.  Required    2     Years
Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.      Required    2     Years
Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.    Required    2     Years
Mac Experience Experience with Mobile Device Management (MDM) tools such as Jamf, Kandji, or Mosyle.  Nice to have      2     Years
Proven track record of provisioning, deploying, and troubleshooting macOS hardware and software Nice to have      2     Years
Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate Highly desired    2     Years
Must be able to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Required    2     Years

Job Description:
Key Responsibilities
Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
Security & Compliance: Maintain the integrity of our tech environment by adhering to VITA IT Security Standards and University policies.
Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.
Strategic Objectives

User Success: Act as a centralized "problem-resolution hub" to minimize downtime for the campus community.
Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.
What We’re Looking For

Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware/software hiccups.
Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
Organization: Someone who enjoys keeping records updated and projects on schedule.
Adaptability: A team player ready to jump into "other duties as assigned" to keep the department running smoothly.
Our Commitment to You

We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.

Requirements & Qualifications
Minimum Qualifications
· Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
· Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
· Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).
· Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

Preferred Skills
· Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
· Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

Physical Requirements
· Ability to work 100% on-site.
· Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.