Desktop Support Technician

Desktop Support Technician

Duration: 1 year

Location: Wilmington, DE | Spring House, PA

Hourly: $30 - $32 per hour

Required Technical Skills

• Microsoft 365/O365: Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Active Directory: User and group management, account administration, password policies, and Group Policy.
• Microsoft Intune: Device enrollment, configuration profiles, application deployment, and endpoint compliance.
• Windows Operating Systems: Strong troubleshooting experience with Windows 10 and Windows 11.
• Patch Management: Windows updates, security patches, update deployment, and troubleshooting.
• Hardware Support: Desktop/laptop diagnostics, printers, docking stations, monitors, and peripherals.

Required Qualifications

• 5–7 years of professional experience in Desktop Support, IT Support, or End-User Computing (EUC).
• Strong hands-on experience supporting enterprise Windows environments.
• Practical experience with Microsoft 365/O365 and Active Directory.
• Working knowledge of Microsoft Intune and SCCM/MECM.
• Experience in endpoint patching, software deployment, and device management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and prioritize issues effectively.

Job Summary

We are seeking an experienced Desktop Support Technician with 5–7 years of hands-on experience providing technical support in an enterprise IT environment. The ideal candidate will have strong expertise in Microsoft 365/O365, Active Directory, Microsoft Intune, SCCM/MECM, Windows operating systems, and endpoint patch management.

The successful candidate will be responsible for supporting end users, managing desktop and laptop environments, troubleshooting hardware and software issues, maintaining endpoint security and compliance, and ensuring the smooth operation of IT systems across the organization.

Key Responsibilities

1. Provide L1/L2 technical support for desktop computers, laptops, peripherals, printers, and other end-user devices.
2. Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and enterprise applications.
3. Administer and troubleshoot Microsoft 365/O365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange-related issues.
4. Manage user accounts, access permissions, security groups, password resets, and Group Policy settings through Active Directory.
5. Support endpoint management and device deployment using Microsoft Intune and/or SCCM/MECM.
6. Perform Windows OS updates, security patching, software deployment, and endpoint compliance management.
7. Troubleshoot system performance, application compatibility, connectivity, login, and hardware-related issues.
8. Assist with device imaging, provisioning, configuration, deployment, and replacement.
9. Monitor endpoint health, ensure security policies are applied, and maintain device compliance.
10. Support onboarding and offboarding activities, including user account setup, device configuration, and access management.
11. Maintain accurate documentation of incidents, service requests, troubleshooting steps, and resolutions through the IT ticketing system.
12. Escalate complex technical issues to infrastructure, network, security, or systems administration teams when required.