Incident Manager II

Responsibilities

• Perform initial triage and assessment of incoming cyber threat tickets, incident reports, and IOC submissions
• Analyze technical data including IP addresses, domain names, file hashes, network traffic patterns, and malware artifacts
• Determine threat severity, credibility, and potential impact to critical infrastructure sectors
• Enrich IOCs using threat intelligence platforms, open-source intelligence (OSINT), and government-exclusive resources
• Prepare concise triage reports with actionable recommendations for escalation or further analysis
• Route tickets to appropriate JCDC teams, CISA divisions, or interagency partners based on assessment findings
• Coordinate with sector-specific analysts and interagency liaisons to gather additional context
• Maintain accurate documentation in ticketing systems and knowledge management platforms
• Participate in shift handoffs and contribute to daily operational briefings
• Support development of triage playbooks and standard operating procedures
• Monitor emerging threat campaigns and trending adversary activity
• Provide feedback to submitters and partner organizations on ticket status and outcomes

Minimum Qualifications

• Bachelor’s degree in a technical discipline from an accredited college or university in Computer Science, Cybersecurity, Computer Engineering, or a related discipline; or a high school diploma and 4+ years of directly relevant technical experience.
• 2-4 years of progressive experience in threat intelligence, SOC operations, or cyber incident response
• Perform initial triage and assessment of incoming cyber threat tickets, incident reports, and IOC submissions
• Analyze technical data including IP addresses, domain names, file hashes, network traffic patterns, and malware artifacts
• Determine threat severity, credibility, and potential impact to critical infrastructure sectors
• Enrich IOCs using threat intelligence platforms, open-source intelligence (OSINT), and government-exclusive resources
• Prepare concise triage reports with actionable recommendations for escalation or further analysis
• Route tickets to appropriate JCDC teams, CISA divisions, or interagency partners based on assessment findings
• Coordinate with sector-specific analysts and interagency liaisons to gather additional context
• Maintain accurate documentation in ticketing systems and knowledge management platforms
• Participate in shift handoffs and contribute to daily operational briefings
• Support development of triage playbooks and standard operating procedures
• Monitor emerging threat campaigns and trending adversary activity
• Provide feedback to submitters and partner organizations on ticket status and outcomes
• Must be able to work collaboratively across physical locations

Preferred Qualifications

• Prior experience in federal government cybersecurity roles (CISA, FBI, NSA, DoD)
• Understanding the CISA NCISS National Cyber Incident Scoring System to be able to prioritize and triage incidents
• Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.)
• Demonstrated experience with recognizing and categorizing types of vulnerabilities and associated attacks
• Knowledge of Computer Network Defense policies, procedures, and regulations
• Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non-nation-state sponsored], and third generation [nation-state sponsored])
• Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
• Experience with SIEM platforms, threat intelligence platforms (TIP), and ticketing systems
• Knowledge of critical infrastructure sectors and associated cyber risks
• Familiarity with DHS/CISA products and services
• Security+, CySA+, GCIH, GCIA , or similar certifications