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Recently postedFull timeTechnology

Technical Support Engineer-Req#:

SaltSydney, Sydney🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, Sydney, Australia
MySQLOracleHTMLCSSJavaScript

Job description

Technical Support Engineer UX

Are you ready to take on complex technical challenges while supporting one of the world's leading digital workflow platforms? We're looking for a Technical Support Engineer to help deliver outstanding solutions for platform customers and partners.

About the Role

You'll be responsible for diagnosing and resolving some of the most challenging issues on the platform. You'll build deep subject matter expertise, collaborate with talented colleagues, and provide exceptional technical guidance to high value customers.

What We're Looking For
  • Proven ability to troubleshoot complex technical issues and ability to apply technical knowledge (Frontend/UX) in a technical support focused role.
  • Strong problem solving mindset with analytical skills.
  • Proficiency in log analysis & debugging concepts.
  • Knowledge and some experience with web technologies (JavaScript, CSS, XML, HTML, XHTML).
  • Some understanding of relational databases (MySQL, Oracle).
  • Knowledge of web application stacks.
Soft Skills & Requirements
  • Excellent written & verbal communication skills.
  • Ability to simplify complex problems for customers.
  • Strong stakeholder and customer management skills.
Qualifications
  • Bachelor's (or higher) in Computer Information Systems or equivalent experience.
Location & Eligibility
  • Must be Sydney based (Hybrid working options are available).
  • For this role only Permanent Residents or AU Citizens will be considered.
Benefits

If you're passionate about solving technical challenges, thrive in customer facing environments, and want to be part of a high performing team we'd love to hear from you!

Legal and Diversity Statement

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

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