Technical Support Engineer (Australia) - CCTV & Networking

Genetec Inc. in Sydney seeks a Technical Support Engineer to provide post-sales support to customers via email, phone, text chat or on-site. Based in Sydney, you will report to the Customer Experience Team Lead (Australia) and work with R&D engineers to resolve issues and evolve support processes.

You will diagnose complex problems, document findings in the CRM and ticketing systems, and maintain deep product knowledge to help customers while managing priorities in a fast-paced environment.