Tier 1 Help Desk with Security Clearance

Help Desk Technician (Public Trust Required) Location: Corpus Christi, TX
Work Schedule: On-Site
Clearance Requirement: Must be a U.S. Citizen and eligible to hold or currently possess a Public Trust clearance About the Opportunity
We are seeking a customer-focused Help Desk Technician to support a critical government healthcare environment in Corpus Christi, Texas. This role is ideal for IT professionals looking to gain hands-on experience supporting end users, troubleshooting technical issues, and contributing to mission-critical operations within a collaborative government support team.

As a Help Desk Technician, you will serve as the first point of contact for users requiring technical assistance, providing outstanding customer service while ensuring timely and accurate ticket documentation.

Key Responsibilities Answer and manage incoming Help Desk calls. Create, update, and track incidents using a trouble ticket management system. Provide first-level technical support for users via phone and in-person assistance. Troubleshoot basic issues involving: Windows operating systems
Microsoft Office applications
Commercial Off-The-Shelf (COTS) applications
Printers and printing services
Basic network connectivity Assist walk-in users with technical support requests. Escalate issues as appropriate following established procedures.

Create, maintain, and update Standard Operating Procedures (SOPs) and technical documentation. Follow established security, compliance, and customer service standards. Work independently while taking direction from team leadership when required. Top Skills
Exceptional customer service and phone etiquette
Strong attention to detail and ticket management discipline
Basic troubleshooting skills for Windows, Microsoft Office, printers, COTS applications, and networking fundamentals Experience Minimum of 1 year of IT support or Help Desk experience Additional Requirements U.S.

Citizenship required
Public Trust clearance required or ability to obtain
Ability to lift up to 50 pounds
Strong verbal and written communication skills
Ability to work effectively with minimal supervision

Preferred Qualifications Experience with Active Directory
Advanced troubleshooting skills for Windows, Microsoft Office, and COTS applications
Previous experience supporting government, healthcare, or military environments Work Environment
This position is located on-site at the Navy Medical Center in Corpus Christi, TX. You will work alongside an experienced and collaborative team supporting a Department of Defense healthcare environment.

The support team consists of approximately eight contractor personnel working closely with a similarly sized government team to ensure uninterrupted IT services for healthcare operations. Why Join Us? This is an excellent opportunity to gain valuable experience supporting a mission-critical healthcare environment undergoing enterprise-wide modernization efforts. You'll develop hands-on technical skills, strengthen your customer support expertise, and contribute directly to maintaining reliable and secure IT services that support patient care and operational readiness.

What Success Looks Like Delivering exceptional customer service to end users
Maintaining accurate and timely ticket documentation
Resolving technical issues efficiently and professionally
Supporting secure and reliable IT operations in a government healthcare setting
Contributing to continuous improvement through SOP and documentation updates If you're a motivated IT professional with strong customer service skills and a passion for helping users solve technical challenges, we'd love to hear from you. Provide your feedback on BizChat