Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.

Responsibilities

Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees. Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests. Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed. Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.

Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams. Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness. Record completed work, technical findings, and device details accurately while keeping inventory information up to date. Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.

Requirements
At least 2 years of experience in desktop support, help desk, or a similar end-user support role. Working knowledge of Microsoft Windows 10 and Windows 11 administration, maintenance, and troubleshooting. Familiarity with Active Directory for basic user and account support tasks. Experience with device imaging, hardware setup, and workstation deployment processes. Understanding of Microsoft 365 applications and common end-user productivity tools. Ability to manage service desk tickets effectively while prioritizing multiple technical issues.

Strong communication, customer service, and problem-solving skills in a fast-paced support environment. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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