Tier 1 Help Desk

Job#: 3058295
Job Description:
Tier 1 Help Desk
Location: Colorado Springs, Colorado (On-site)
Role Overview
This entry-level position offers an opportunity to perform a variety of system support and technical administration tasks within an enterprise environment. The successful candidate will analyze, document, test, maintain, and troubleshoot hardware, operating systems, and software applications. The role focuses on delivering high-quality assistance to users, resolving issues efficiently, and managing service requests within an established framework.
Key Responsibilities

• Provide technical support to walk-in customers and resolve user inquiries promptly.
• Repair software, perform system installations, and manage hardware component replacement.
• Build and maintain standardized operating system images, ensuring timely patch and application updates.
• Coordinate the scheduled replacement, imaging, and configuration of desktop and laptop systems.
• Manage equipment disposal processes, ensuring standard data deletion and proper documentation.
• Provide first-line support to various departments, utilizing professional ticketing and documentation practices.
• Support a robust Windows-based environment utilizing directory services.

Required Qualifications
Experience: Professional experience delivering enterprise-level technical support within a high-volume call or help desk environment.
Technical Skills: Strong foundational knowledge of Windows operating systems and directory services management.
Certifications: Ability to obtain the Security+ certification within six months of the start date.
Preferred Qualifications

• Possession of an active Security+ certification.
• Experience working within an ITIL-aligned framework with structured ticketing and documentation processes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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