Help Desk Support Technician

We are seeking a dependable and customer-focused Help Desk Support Technician to provide technical assistance to employees and users experiencing computer, software, and hardware-related issues.
The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to troubleshoot technical issues efficiently while delivering excellent customer service.
Responsibilities
• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to support requests through email, phone, and ticketing systems.
• Troubleshoot computer, printer, internet, and application problems.
• Assist users with account access, password resets, and system configuration.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical problems to the appropriate IT department.
• Maintain accurate records of support requests.
• Provide clear instructions and technical guidance to users.
Qualifications
• High school diploma or equivalent; IT-related education is an advantage.
• Basic knowledge of computers, operating systems, and common software applications.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently and manage multiple support requests.
• Previous help desk or technical support experience is preferred but not required.
Preferred Skills
• Microsoft Windows and Microsoft Office
• Microsoft 365
• Basic networking and troubleshooting
• Active Directory fundamentals
• Remote desktop support
• Ticketing systems
• Password management and user account support
Compensation
Competitive compensation based on experience, qualifications, and location.