Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to join the onsite IT team for a contract assignment. In this role, you will provide day-to-day technical support for employees, resolve a wide range of desktop and user issues, and ensure tickets are handled efficiently from intake through resolution. This opportunity is well suited for someone who enjoys hands-on troubleshooting, works well in a fast-moving environment, and takes pride in delivering dependable end-user support.

Responsibilities

Provide frontline technical assistance for employees by diagnosing and resolving hardware, software, application, and connectivity issues. Manage incoming service desk requests, prioritize support needs, and follow issues through to completion in a timely manner. Set up new and replacement computers, including imaging, configuration, deployment, and workstation preparation. Install, maintain, and troubleshoot desktop equipment such as printers, peripherals, and end-user devices.

Support office technology needs by assisting with equipment moves, cable organization, and basic networking tasks. Maintain user access and assist with Microsoft-based systems, operating environments, and account-related support. Route advanced or specialized problems to the appropriate infrastructure, security, application, or network team members when necessary. Record troubleshooting activities, resolutions, and ticket updates clearly to support service quality and knowledge sharing. Deliver responsive, attentive customer service while supporting a high volume of onsite end-user requests.

Requirements
At least 2 years of experience in help desk, desktop support, or a similar IT support role. Solid troubleshooting ability across Windows-based systems, common business applications, and end-user hardware. Experience preparing and deploying PCs, including imaging, setup, and workstation support. Familiarity with service desk ticket management and the ability to balance multiple requests effectively. Strong communication skills with a customer-focused approach to technical support. Ability to work independently while contributing effectively within a small, collaborative IT team.

Experience supporting Microsoft environments, including Windows 10 and basic Active Directory administration, is preferred. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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