Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to support end users in Battle Creek, Michigan within a mission-driven non-profit environment. This Long-term Contract position focuses on delivering dependable desktop and technical assistance, resolving day-to-day Microsoft Windows issues, and ensuring a positive support experience. The ideal candidate is comfortable handling service desk requests, troubleshooting workstation problems, and supporting user account access with accuracy and professionalism.

Responsibilities

Provide front-line technical support for desktop, laptop, and basic system issues reported by end users. Troubleshoot Microsoft Windows 10 and related workstation problems to restore productivity as quickly as possible. Manage service desk ticket queues by documenting issues, prioritizing requests, and following through to resolution. Support user account administration tasks within Active Directory, including access updates and basic account maintenance. Diagnose common hardware, software, and connectivity concerns using a practical and methodical approach.

Communicate clearly with employees to gather issue details, explain solutions, and set expectations on next steps. Escalate more complex incidents when needed while maintaining accurate records of actions taken and current status. Requirements
Hands-on experience providing help desk or desktop support in a structured work environment. Working knowledge of Active Directory for basic user and account support tasks. Proficiency with Microsoft Windows 10 and general Microsoft Windows troubleshooting. Ability to perform basic troubleshooting for hardware, software, and end-user access issues.

Experience handling and updating service desk tickets in an organized manner. Strong communication skills with a customer-focused approach to technical support. Ability to manage multiple requests while maintaining attention to detail and timely follow-up. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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