Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership.

Responsibilities

Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner. Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through. Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms. Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments.

Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues. Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use. Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site. Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities.

Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity. Requirements
Demonstrated experience providing onsite help desk or deskside IT support in a user-facing environment. Strong verbal and written communication skills with a customer-focused approach to technical support. Ability to assist users with a wide range of technical comfort levels in a calm and attentive manner. Experience supporting multiple operating systems, including macOS, Microsoft Windows, and ChromeOS devices.

Solid troubleshooting and analytical skills for resolving desktop, hardware, peripheral, and access-related issues. Dependable work habits and a detail-oriented approach suited to an onsite school or academic setting. Familiarity with tools and processes such as Active Directory, Windows 10 support, service desk ticket handling, and basic audio/visual troubleshooting. Preferred background in education-based IT support, Google Admin Console, Chromebook management, and foundational networking concepts. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

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