Desktop Support Analyst

Description
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting.
POSITION: DESKTOP SUPPORT
LOCATION: DALLAS, TX
DURATION: 4 MONTH CONTRACT TO PERMANENT
RATE: $26 - $31/HOUR
RESPONSIBILITIES

• Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.
• Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.
• Document, track, and resolve service requests using IT ticketing and change management processes.
• Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.

Requirements
REQUIREMENTS

• Associate degree or 2+ years of professional IT support, service desk, or desktop support experience.
• Experience supporting Windows operating systems, Microsoft 365, Exchange, and enterprise business applications.
• Working knowledge of Active Directory, file shares, permissions management, VPN connectivity, and remote support tools.
• Familiarity with mobile device management solutions such as Microsoft Intune or comparable platforms.
• Understanding of networking fundamentals including DNS, DHCP, Wi-Fi, VLANs, and switching concepts.
• Experience supporting audio/visual conferencing technology and meeting room equipment is a plus.
• Strong troubleshooting, customer service, communication, and multitasking skills

Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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