Why This Role Stands Out
This role offers a fantastic opportunity to leverage your expertise in the contact center domain and business analysis to drive impactful solutions for leading Australian clients. You'll thrive here if you're a mid-senior professional eager to contribute to a reputable global software services company with a strong presence and a collaborative team environment. Apply now to advance your career and make a significant contribution.
Quick Overview
Job Description
XPT Software Australia Pty Ltd Contract
Business Analyst -Contact Center DomainMelbourne, Australia Posted on 10/15/2026
- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
- Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain
- enhancement of AI capabilities in our Contact Centre toservice our customers
5+ yearsexperience
Understanding ofthe Contact Center domain
Business Analyst skills
Interact withBusiness teams to gather Requirements.
Interact with Implementation /Support teams to refine requirements
Create required documentation tocommunicate requirements between project implementation and Business Teams.
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