Why This Role Stands Out
This hybrid Business Analyst role offers a fantastic opportunity to enhance AI capabilities within a leading contact center domain, driving innovation and growth. You'll thrive here if you possess strong business analysis skills and a deep understanding of cloud contact center technologies like Amazon Connect, Sierra.ai, and Sprinklr. Apply now to leverage your expertise and make a significant impact!
Quick Overview
Job Description
Must Have Skills:
- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain
Nice to Have Skills:
- enhancement of AI capabilities in our Contact Centre to service our customers
Detailed Job Description
Mandatory Skills
5+ years experience
Understanding of the Contact Center domain
Amazon connect
Business Analyst skills
Responsibilities
Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.
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