Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive innovation in AI and cloud-based contact center solutions, directly impacting customer experience and professional growth. If you're a seasoned Business Analyst with a passion for cutting-edge technology and a knack for bridging business needs with technical implementation, you'll thrive in this dynamic environment. Apply today to shape the future of customer service!
Quick Overview
Job Description
XPT Software Australia Pty Ltd in Melbourne is seeking a Business Analyst for the Contact Center domain to help implement cloud-based solutions.
You will gather requirements from business teams, work with implementation and support to refine them, and produce documentation that communicates needs across projects.
Candidates with 5+ years of BA experience in contact centers and familiarity with Amazon Connect, Sierra.ai, and Sprinklr are encouraged to apply.
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