Datacenter Field Operations Technician

Job Description:

About the Role

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

◦  Rotating shifts (Days/Nights) with on-call requirements

◦  Extended shift capability during surge/ramp periods

Structured Cabling: Expert-level copper and fiber optic cable installation (Cat6A OM4, OS2, MPO/MTP)

Fiber Optics: Splicing, termination, OTDR testing, cleaning, connector inspection (microscope)

Rack & Stack: Data center rack installation, cable management, labeling standards

Hardware Handling: Network switch/router installation, line card insertion, optics installation (ESD compliance)

Testing Tools: OTDR, optical power meter, VFL, loopback adapters, cable certifiers

Physical Layer: Troubleshooting Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)

Ticketing Systems: Ability to use workflow management tools for ticket tracking and closure

Liquid Cooling Systems: Familiarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications

• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments

• Experience with large-scale rack deployment projects (50+ racks)

• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)

• Experience working with liquid-cooled rack systems (AALC) preferred

• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent

• OSHA 10/30 certification

• Experience in hyperscale data-center environments — multi-tenant or campus-scale

• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking

• Background in either telecom carrier ops or large enterprise network repair

Shift & Work Model:

Coverage: 24×7 across three 8-hour shifts. Assignment may include any of: Day

(07:00–15:00 ET) · Swing (15:00–23:00 ET) · Graveyard (23:00–07:00 ET).

Pattern 5 days on / 2 days off; 40 hrs / week.

Compensation: Shift differentials apply for Swing and Graveyard shifts per company policy.

On-call: Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.