Desktop Support Technician

Description
We are seeking a skilled Desktop Support Technician to provide technical support and troubleshooting for end users in a hybrid work environment. This position is based in Dallas, TX and requires three days onsite and two days remote each week.
POSITION: IT SERVICE DESK
LOCATION: DALLAS (HYBRID)
DURATION: 3 MONTH CONTRACT
RATE: $25-29/HR DEPENDING ON EXPERIENCE
End User Support

• Provide desktop and end-user support for both Windows and macOS devices, including laptops, peripherals, printers, docking stations, and mobile accessories.
• Troubleshoot hardware, software, networking, VPN, connectivity, and application issues.
• Support employees both remotely and onsite while delivering a positive customer experience.
• Assist users with login issues, password resets, account lockouts, software requests, and access-related questions.
• Diagnose and resolve endpoint issues efficiently to minimize user downtime.

Requirements

• Windows & Mac experience
• ServiceNow
• Jira
• Imaging
• Active Directory
• Azure AD (Entra ID)
• Okta

Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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