IT Hardware Technician

Description
We are looking for a hands-on IT Cable Technician to support users and maintain technology environments across sites in Savannah, Georgia. This contract-to-permanent position blends day-to-day technical support with field-based hardware installation, structured cabling, and physical security system work. The ideal candidate is comfortable troubleshooting end-user issues, deploying equipment, and assisting with network and low-voltage infrastructure projects in a fast-paced Information Technology setting.

Responsibilities

Deliver first- and second-level support for computers, laptops, printers, mobile devices, and other end-user equipment, resolving issues efficiently and professionally. Configure, maintain, and troubleshoot Windows 10 and Windows 11 systems to keep employee devices operating reliably. Manage core Microsoft environments by handling account administration, group access, password support, and user permissions within Active Directory and Microsoft 365. Prepare, install, and refresh workstations, software, and peripheral hardware for both new employees and existing staff.

Investigate and resolve connectivity problems involving wired networks, wireless access, and workstation communication issues. Install and support IP-based cameras, surveillance hardware, and access control equipment as part of onsite security technology initiatives. Perform low-voltage cabling tasks such as routing, labeling, terminating, and testing Cat5e and Cat6 cabling for new and existing network runs. Build out and maintain structured cabling components including patch panels, network drops, and related infrastructure while verifying performance against standards.

Record technical findings, resolutions, device details, and infrastructure information to maintain accurate support and network documentation. Partner with external vendors and internal stakeholders on equipment rollouts, office changes, and other infrastructure improvement projects. Requirements
At least 2 years of hands-on IT support experience in a business environment. Practical experience supporting and troubleshooting Windows 10 and Windows 11 operating systems. Working knowledge of Active Directory administration, including user setup, group management, and access control.

Experience with Microsoft 365 applications and services such as Outlook, Teams, OneDrive, and SharePoint. Hands-on background in installing or troubleshooting IP camera systems, access control devices, or related physical security technology. Ability to pull, terminate, and test Cat5e and Cat6 cable in low-voltage or structured cabling environments. Foundational understanding of networking concepts, including switches, routers, TCP/IP, and wireless connectivity. Ability to lift up to 50 pounds and work on ladders when required for installations or service tasks.

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