IT Operations Engineer

We are seeking an experienced IT Operations Engineer to support a high-profile organization in the professional sports industry. This is a full-time remote opportunity focused on maintaining and troubleshooting enterprise IT infrastructure across networking, Windows servers, virtualization, backups, monitoring, and Active Directory. The role is heavily hands-on and requires someone comfortable working an overnight shift in a mission-critical environment.

If you're the type of IT professional who enjoys keeping systems running smoothly while everyone else is asleep, this is a great opportunity to put your infrastructure skills to work. You'll gain exposure to enterprise-class technologies and a highly visible environment where reliability matters. This position is ideal for someone who is technically versatile, dependable, organized, and able to communicate clearly during both routine operations and high-priority incidents.

Shift Schedule

Hours: 11:00 PM - 8:00 AM
Schedule: Friday through Tuesday
Remote
Holiday coverage required when games are scheduled

Required Skills & Experience

Professional experience supporting IT infrastructure in an enterprise environment
Hands-on experience troubleshooting Cisco network switches using CLI
Strong understanding of Layer 1 and Layer 2 networking
Experience monitoring network circuits and working with external vendors to resolve connectivity issues
Experience troubleshooting wireless access points
Windows Server administration, maintenance, and troubleshooting
Experience using WSUS for enterprise patch management
Experience with vulnerability remediation and security patching
VMware vCenter experience for virtual machine administration
Experience with enterprise backup solutions such as Rubrik
Active Directory administration and troubleshooting experience
Experience with SolarWinds or similar infrastructure monitoring platforms
Strong communication and documentation skills
Ability to prioritize and manage multiple issues during an overnight shift
Ability to work Friday through Tuesday from 11:00 PM - 8:00 AM

Desired Skills & Experience

Associate's or Bachelor's degree in IT, Computer Science, or a related field
Cisco networking experience
CCNA, Network+, or CompTIA A+ certification
Experience supporting mission-critical or high-availability environments
Experience working in professional sports, entertainment, hospitality, or other live-event environments
Experience with enterprise backup and disaster recovery solutions
Strong understanding of Windows infrastructure and Active Directory
Experience with network monitoring and alerting platforms
Familiarity with security and vulnerability management tools
Strong incident response and troubleshooting skills

What You Will Be Doing

Monitor network circuits and coordinate with service providers to troubleshoot outages and performance issues
Troubleshoot Cisco network switches at Layer 1 and Layer 2 using Cisco CLI
Troubleshoot wireless access points and connectivity issues
Administer and maintain Windows Server environments
Manage server patching through WSUS
Apply security patches and perform vulnerability remediation across servers and network infrastructure
Perform registry modifications and other remediation activities when required to address vulnerabilities
Manage virtual machines through VMware vCenter
Perform and validate backups using Rubrik or similar enterprise backup platforms
Monitor infrastructure health, availability, and alerts through SolarWinds
Perform Active Directory administration and basic troubleshooting
Communicate technical issues, business impact, and resolution steps to business stakeholders
Provide detailed shift handoffs to ensure continuity between teams
Document incidents, troubleshooting steps, and resolutions
Manage multiple concurrent tasks and prioritize issues based on business impact
Support technology infrastructure during scheduled games and other high-priority events

Tech Breakdown

25% Windows Server / Active Directory / WSUS
25% Networking / Cisco / Wireless / VPN
15% VMware / Virtualization
15% Monitoring / SolarWinds / Infrastructure Health
10% Backup / Rubrik / Recovery
10% Security / Vulnerability Remediation

Daily Responsibilities

65% Hands-On Infrastructure Operations
15% Monitoring, Troubleshooting & Incident Response
10% Business & Vendor Communication
10% Documentation & Shift Handoffs

The Offer

Competitive compensation
Fully remote work environment
Consistent Friday-Tuesday overnight schedule
Opportunity to support technology for a major professional sports organization
Hands-on experience with enterprise-class infrastructure
Exposure to networking, servers, virtualization, backups, monitoring, and security technologies
Professional development and growth opportunities

You will receive the following benefits

Medical Insurance
Dental Benefits
Vision Benefits
Paid Time Off (PTO)
401(k)
Professional Development Opportunities
Competitive Benefits Package

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.