IT Support Technician

Great Wolf Lodge is seeking an IT Technician to support resort technology systems that keep our family water park and lodge running smoothly. In this guest-focused, team-oriented role, you'll install, configure, and troubleshoot hardware, software, POS systems, and networking devices across the property. You'll respond to help desk tickets, support Wi-Fi and printer issues, and assist with system upgrades and backups. Collaborating closely with operations, you'll help maintain secure, reliable systems so pack members can deliver safe, memorable experiences to every family, every day.

Responsibilities

• Install, configure, and maintain PCs, peripherals, and mobile devices across the resort
• Support POS, ticketing, and front-desk systems to minimize downtime
• Respond to and resolve help desk tickets in a timely, guest-focused manner
• Troubleshoot network connectivity, Wi-Fi, and printer issues
• Assist with user account management, permissions, and password resets
• Perform routine system updates, patches, and backups
• Document incidents, resolutions, and asset inventory accurately
• Collaborate with operations and attractions teams on technology needs
• Escalate complex issues to senior IT staff or vendors as needed
• Follow security, safety, and data protection policies and procedures

Required Skills

• Hardware installation and troubleshooting
• Windows desktop support
• Basic networking (TCP/IP, Wi-Fi, switches)
• Help desk ticketing systems
• User account and permission management
• POS system support
• Printer and peripheral configuration
• System updates and patching
• Incident documentation
• Customer service and communication