IT Help Desk Analyst - Immediate Placement

IT Help Desk Analyst - Immediate Placement
This is a very urgent requirement with immediate placement, please apply for immediate consideration. No Corp to Corp candidates - only W2 or 1099 candidates.
Job Title:: IT Help Desk Analyst
Location:: Augusta, Maine
Interview:: In-person OR phone OR web
Duration:: Long Term
Required Skills:: IT Support skills, Lan/wan, customer support etc.
Job Description::
We are looking for an energetic, motivated, and professional help desk analyst to provide excellent customer service.
This position will serve as a contact for level 2 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions. Experience with a variety of call-tracking software and systems.
Must be able to work independently and work in a team environment, and complete assigned tasks.
Communication skills both written and spoken is a must.
Thanks.