IT Manager | Contract to hire

Title: IT Manager
Location: Tysons, VA - (5 days a week to start/ maybe flexible after 6 months for 1 day remote)

Core Responsibilities

The IT Manager will:

• Manage daily IT operations, including help desk performance, ticket priorities, escalations, service levels, and timely resolution. Own issues through closure with appropriate follow-up, communication, and documentation.
• Provide hands-on Tier 2/Tier 3 technical support and troubleshoot complex or recurring technology issues, identifying root causes and implementing sustainable solutions.
• Lead, coach, and develop internal IT team members and coordinate effectively with external IT and cybersecurity partners.
• Manage Microsoft 365, cloud applications, endpoints, networks, infrastructure, and other corporate technology platforms.
• Identify gaps in IT operations, systems, processes, documentation, and controls; develop scalable solutions and drive improvements through completion.
• Lead technology projects, implementations, integrations, hardware refreshes, and other IT initiatives from planning through execution, with clear priorities, ownership, timelines, and follow-through.
• Support and maintain client's CMMC Level 2 and NIST 800-171 compliance and certification readiness, including technical controls, documentation, remediation activities, and coordination with cybersecurity partners and internal stakeholders.
• Monitor cybersecurity risks and work with the MSSP and other partners to address vulnerabilities, incidents, and corrective actions.
• Manage IT assets, software licensing, vendor relationships, contracts, renewals, and technology budgets.
• Partner with business and operational teams to understand needs, bridge technology gaps, and implement practical solutions that improve the end-user experience.
• Anticipate future technology, infrastructure, and support needs; identify risks and recurring issues; and develop actionable plans that support client's growth.

Required Qualifications

• Minimum of 10 years of relevant technical experience.
• 3-5 years of experience leading and managing an IT team.
• Prior experience working in a cloud-first workplace productivity environment for a mid-sized company (150 to 300+ users), including support for remote/hybrid personnel.
• Strong problem-solving and critical-thinking skills, with the ability to analyze complex issues, identify root causes, and implement practical solutions.
• Demonstrated ability to identify operational gaps, establish processes, and drive initiatives from planning through implementation and follow-through.
• Strong attention to detail with the ability to think strategically, prioritize effectively, and plan for longer-term technology needs.
• Excellent interpersonal and communication skills, with a proactive, solutions-oriented, can-do approach and a demonstrated record of ownership, accountability, dependability, and follow-through.

Preferred Qualifications

• Prior experience working with a federal government contractor in a Microsoft 365 GCC C High environment.
• Prior experience supporting NIST 800-171 and CMMC Level 2 compliance and certification readiness.
• Prior experience working with Microsoft Intune and Entra.
• Experience creating standard operating procedures and developing runbooks in an ITSM platform.
• ITIL Certification and/or experience implementing and executing standard ITIL-based practices and processes.
• Cybersecurity experience, including identifying and responding to potential security issues, vulnerabilities, phishing attempts, and suspicious activity.

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Asher Williams
Desk: 2o1.497.1o1o X:1o5 | Direct: 551.272.o129
asher (at) pullskill dot com