Senior Contract Integration Lead Lead to Cash Engagement type

Role Summary
Collaborates with DT IMO to develop integration strategy and lead the execution for Lead to Cash (LTC) processes and systems for acquired companies, spanning CRM, quote-to-cash, billing, and order management. Owns alignment between acquired company systems/processes and ServiceNow's Lead to Cash operating model, partnering directly with Marketing, GTM, Post Sales, and Finance leadership.

Key Responsibilities

Own integration strategy across the full Lead to Cash value chain: lead management, CPQ, order management, post sales, billing, and revenue recognition

Serve as liaison to Marketing, GTM, Post Sales, and Finance leadership, driving decisions on system consolidation and process alignment

Partner with Enterprise Architects and TPMs on CRM/quote-to-cash tool disposition strategy (continue/consolidate/retire)

Lead resolution of complex data migration and reconciliation issues for customer, deal, and billing records, including revenue continuity risk management

Present Lead to Cash integration status, risks, and recommendations directly to DT IMO leadership and DTLT

Contribute Lead to Cash integration patterns to DT IMO's reusable playbook and synergy tracking framework

Required Qualifications

6+ years experience in CRM/quote-to-cash systems leadership, revenue operations, post sales systems integrations or sales systems integration, with demonstrated ownership of complex initiatives

Strong working knowledge of CRM platforms (Salesforce, ServiceNow CRM, etc.), post sales systems, and billing/order management/revenue recognition systems

Proven experience leading cross-functional integration work involving Marketing, GTM, Post Sales, and Finance leadership

Track record managing revenue-critical data migration and reconciliation with minimal business disruption

Strong executive communication and stakeholder management skills

Preferred Qualifications

Prior M&A integration leadership experience specific to Lead to Cash or revenue systems

Familiarity with ServiceNow CRM/SPM modules

Experience building synergy tracking frameworks or revenue continuity risk models