Senior Business Analyst - 12 month FTC - Immediate Start

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement.

Responsibilities

• Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
• Build a robust scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
• Map and design end-to-end Customer Migration Journeys alongside future-state process models.
• Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
• Develop executive funding packs, decision support materials, and maintain ongoing stakeholder management logs.
• Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transition phases.
• Prepare complete transition and handover documentation to enable seamless customer-led execution.

Key Skills & Experience

• Proven experience as a Senior Business Analyst within complex environments.
• Demonstrated success leading large-scale customer migration or network transformation projects.
• Strong proficiency in enterprise customer data baselining and dependency mapping across disparate IT systems.
• Demonstrated ability to design cohorting, prioritization scoring, and lifecycle tracking frameworks.
• Senior executive stakeholder management skills with experience preparing governance decision packs.
• Expertise in future-state process mapping, risk mitigation, and end-to-end customer journey design.
• Exceptional analytical problem-solving skills with a focus on high-risk, sensitive customer groups.

Why Join FinXL?

• Lead critical enterprise customer migration and cohorting strategy
• Drive high-impact data baseline, risk assessment, and governance frameworks
• Flexible consulting engagement backed by FinXL's premier ICT network