Onsite Support Engineer

Onsite Support Engineer in Portland, OR.

Position Summary:

The Contractor position acts as part of the IT team, providing support to our client’s user community, representing IT as they perform support responsibilities.

Job Functions/Responsibilities:

· Recognize, exemplify, and adhere to our values, which center around our commitment to People, Clients, and Performance.

· Act as a point of contact for IT tickets, requests and issues that are assigned to the team.

· Triage IT tickets; resolve or escalate them as required according to their impact/severity.

· Escalate issues that they cannot resolve to an appropriate team/member of the IT department.

· Perform IT tasks such as preparing IT hardware for the user community, troubleshooting account and application issues, and rolling out new software.

· Ensure that all IT governance policies and SOPs are adhered to.

· Assist in / carrying out projects / implement new technologies

· Work on special projects as assigned.

· The contractor will report to an IT Operations Manager and may be supervised by the IT Operations Manager and/or an IT Team Lead.

· Technical mentoring can be provided by the IT Operations Manager, the IT Service Desk Team Lead, and Senior IT Support Engineer or other IT department staff members as appropriate/required.

EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· At least 2 years in an IT service delivery environment supporting a Microsoft Windows desktop environment

· Excellent written and verbal communication

· Strong collaborator

· Willingness to learn new concepts