SAP Technical Support Engineer

Project Overview

Collaborate with analysts, designers, and system owners in the testing of SAP software programs and applications.

• Provides SAP support including analysis, development, testing, tracking and resolution.
• Participates in team activities and team planning regarding improving team skills, awareness and quality of work.
• Document processes, designs, and testing activities.
• Performs data updates utilizing tools such as SAP LSMW and EpiUse Data SyncManager (DSM).
• Assist functional team with technical directions to design high quality solutions.
• Provide solid, error-free and efficient technical solutions with the minimum management supervision.
• Working knowledge of the HR Cluster tables
• Enhancements for Dynamic Actions
• Provide problem resolution for SAP support issues to internal business partners and maintain support logs and technical documentation.
• Work with developers to identify and resolve issues with programs that are causing system performance problems.
• Demonstrates a high level of communication skills, verbal and written.

Daily Duties / Responsibilities

This position will be part of the team responsible for designing, developing, reviewing, debugging and unit testing​.

• Code, test and implement ABAP programs and modifications in the Human Capital Management (HCM) modules.
• Create and configure Enterprise Structure (Personnel areas and Personnel sub areas) and Personnel Structure (Employee groups and Employee subgroups).
• Liaise with the functional and business teams to discuss, design and build robust/efficient solutions.
• Provide insight and assistance to functional and development teams to support and sustain those solutions.
• Liaise with development team members to maintain and develop coherent, optimized, integrated, and standardized objects.
• Performs data retrievals utilizing common SAP data extraction tools such as ad hoc query, report painter and SAP tables.
• Prepare comprehensive documentation required according to methodology for all development work.
• Support the project during all stages, ensuring that in areas of assigned responsibility milestones and related signoffs are achieved on a timely basis and in accordance with current project plan.
• Create and configure Organizational Plan, Organizational Structure
• Be able to work under pressure and to tight deadlines.
• Ability to work as part of team, or on own as required.
• Extensive experience in all the WRICEF (Workflow, Reports, Interface, Conversions, Enhancements, Forms) elements for SAP ERP HCM
• LSMW/BDC programming using both session and Call transaction.
• Apply updates and fixes to software applications, including OSS note research and evaluation.
• Unit test development and execution, including test script development.
• Provide afterhours support of the SAP system as needed

Required skills (must include years of experience, in order of importance)

• 4 plus years’ HCM Functional experience using SAP in a professional environment.
• Understanding of SAP Portal technology.
• Functional knowledge of SAP HCM, Success Factors.
• Mail Services in SAP through Standard API.
• General understanding of accounting process.
• Knowledge of enterprise-level applications including ERP.
• 1 + years of SAP Workflow experience

BACHELOR’S DEGREE OR EQUIVALENT WORK EXPERIENCE

Preferred Skills (Rank in order of Importance)

• Three full life cycle SAP project implementation preferred