Desktop Support

Immediate need for a talented Desktop Support. This is a Fulltime opportunity with long-term potential and is located in Boston, MA/GROVE STREET MA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-34788
Pay Range: $60000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Deliver IT support using the Client ticketing system, including visits to clinical locations when needed.
• Set up and support new employees, including hardware installation, software configuration, and user assistance.
• Troubleshoot and resolve hardware, software, operating system, network, and application issues.
• Handle escalated IT incidents from clinical sites and ensure timely resolution.
• Maintain IT readiness by supporting clinical staff and minimizing technology disruptions.
• Manage IT assets, including receiving, storing, shipping, tracking, and returning equipment.
• Support IT projects such as device refreshes, office moves, infrastructure upgrades, and new technology rollouts.
• Assist remote and work-from-home employees with technical issues.
• Provide guidance, training, and support to other desktop support team members.
• Analyze and resolve complex technical problems while continuously improving support processes.
• Note-Provide on-site and remote IT support for clinical staff, providers, and practice managers, ensuring smooth day-to-day technology operations and acting as the primary IT contact for users.

Key Requirements and Technology Experience:

• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Experience with Microsoft Windows OS, Microsoft Office, Client hardware, and related technologies.
• Knowledge of Active Directory, Exchange, VPN, Citrix, imaging, and data migration.
• Understanding of PC hardware, peripherals, software deployment, and system maintenance.
• Experience in incident management, service requests, installations, upgrades, and technical support operations.
• Customer-focused approach with strong interpersonal skills.
• Adaptability to new technologies and changing business needs.
• Strong analytical and time-management skills.
• Ability to work independently and collaborate with cross-functional teams.
• Note- Location 1: MA - Boston, 133 Brookline Ave, Boston, MA 02215 and Location 2: MA-WORCESTER-385 GROVE STREET -01605

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .