State Farm Agency Customer Service Representative (not sales)

Job Description
Job Description
We are looking for a friendly, dependable, and motivated Customer Service Representative to join our insurance office. This position focuses on providing excellent service to current and prospective customers by answering questions, assisting with policy needs, handling billing and account inquiries, and helping ensure customers have a positive experience with our office. The ideal candidate is professional, organized, comfortable communicating by phone, text, and email, and enjoys helping people.

Previous customer service or insurance experience is a plus, but we are willing to train the right person. Responsibilities include:
Assist customers with policy, billing, and account questions
Answer incoming calls, texts, and emails
Process policy changes and customer requests
Follow up with customers as needed
Maintain accurate customer records
Provide friendly and professional service
Support the team with daily office tasks

• ****Must be insurance licensed for property and casualty in Illinois.

We are looking for someone with strong communication skills, a positive attitude, attention to detail, and the ability to work well in a team environment.