Customer Service & Sales Coordinator

Organized. Personable. Detail-Oriented. Does This Sound Like You? Be the first voice our customers hear. At Handyman Connection of Ada, our CSRs set the tone for every customer experience. You'll answer calls, book estimates, follow up on leads, and keep jobs moving between customers, the office, and our Craftsmen in the field. We're a growing, locally owned business, and we're looking for someone who wants to grow with us. We live by four commitments: Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement.

What you'll do
Answer incoming calls, texts, and web inquiries using our approved call script
Qualify leads and book estimate appointments in Jobber
Make outbound follow-up calls on estimates, open leads, and completed jobs to help turn leads into booked work
Take regular coaching on your calls and use it to improve our booking rate
Schedule jobs and communicate job details to Craftsmen in the field
Handle customer questions and concerns professionally; escalate complaints to the owner
Send invoices, follow up on past-due payments, and request reviews after completed jobs
Keep customer records, job notes, and scheduling data accurate and up to date
What success looks like in this role
30% of estimate requests booked
New lead texts answered within 15 minutes during business hours
Other texts answered within 1 hour during business hours
Missed calls and voicemails returned within 4 hours
Emails answered within 24 hours
After-hours messages answered by 9:00 AM the next business day
Open estimates followed up on within 7 days
Customer records and job notes complete the same day
What we're looking for
A clear, friendly phone voice, and the ability to follow a script while sounding natural
Coachable.

You welcome feedback and put it to use. Organized and detail-oriented, able to juggle calls, scheduling, and follow-ups
Comfortable making outbound calls
Takes ownership and follows through without being chased
Willing to learn and grow with a growing company
Comfortable with software (we use Jobber and QuickBooks Online; training provided)
Preferred: customer service, scheduling, or sales-support experience, and a construction, trades, or home-services background. Our calls range from small repairs to full remodels, and knowing the work helps you talk with customers.

What it's like here
We compete on reliability, not lowest price, so customers expect us to do what we say. We run on a weekly meeting rhythm with clear goals, and you'll see your numbers every week. We give direct feedback and expect you to ask for it. If you like being left alone to coast, this isn't the job. If you like a team where people own their work and say what they need, it is.

What we offer
$20–$24/hour depending on experience
Benefits / Sick time/PTO, Aflac insurance provided, with dental and eye options
Training, ongoing coaching, and room to take on more responsibility as we grow
A team that holds each other accountable and keeps things organized
Apply Today! We’d love to hear from you and see how you can help Handyman Connection grow! Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team.