Customer Service Sales Support Rep

We are recruiting for a
Customer Service Sales Support
Representative to join a professional services organization with a national client base. This is a full-time, on-site role based in
Painesville, Ohio
, in the eastern Cleveland suburbs. This role is a strong fit for someone who enjoys helping customers, solving problems, supporting sales activity, and keeping client information organized. Insurance experience is a plus, but not required.

Responsibilities
Respond to client phone calls and emails in a professional and timely manner
Assist customers with questions, service requests, documentation, and follow-up
Support sales-related communication, account updates, and client needs
Help identify customer needs and recommend appropriate products or services
Enter, update, and maintain accurate client records and reports
Coordinate communication between clients, sales, operations, and leadership
Escalate more complex issues to the appropriate internal team
Manage multiple priorities in a fast-paced office environment
Qualifications
Experience in customer service, sales support, client service, or office support
Strong phone, email, and written communication skills
Comfortable using Microsoft Office, including Outlook, Word, and Excel
Organized, detail-oriented, and able to follow through on open items
Professional, dependable, and comfortable working directly with customers
Insurance, financial services, or professional services experience is a strong plus
Associate degree or equivalent experience preferred
Compensation and Benefits
$40,000 to $50,000 annual salary, depending on experience
Monday through Friday schedule, 9:00 am to 5:00 pm
Full health benefits after 30 days
401(k)
PTO and paid holidays
Apply today to take the next step in your customer service and sales support career.