Senior Technical Incident Manager

Senior Technical Incident Manager

New York, NY | Financial Services / Quantitative Trading

A leading quantitative investment firm is seeking a Senior Technical Incident Manager to lead the response and recovery of business-critical technology incidents across a highly automated trading environment. This role sits at the intersection of technology, operations, and business leadership, ensuring stability and resilience across platforms that support trading, research, execution, and risk functions.

What You'll Do

• Lead major technology incidents from initial triage through restoration and recovery validation.
• Coordinate engineering, infrastructure, application support, and third-party teams during high-severity incidents.
• Assess business impact, prioritize recovery efforts, and drive resolution in time-sensitive trading environments.
• Communicate incident status, risks, and recovery plans to technical teams, business stakeholders, and senior leadership.
• Maintain detailed incident documentation, timelines, and decision logs within ITSM platforms.
• Facilitate post-incident reviews, root cause analysis, and corrective action planning.
• Identify opportunities to improve operational processes, controls, tooling, automation, and overall service resilience.
• Partner with Technology, Operations, Risk, and Compliance teams to support regulatory requirements, audit readiness, business continuity, and operational resilience initiatives.

What We're Looking For

• 10+ years of experience in technology operations, production support, service management, or infrastructure operations within financial services, trading, or capital markets environments.
• Strong hands-on background in Production Engineering, Site Reliability Engineering (SRE), Application Support, or Infrastructure Operations.
• Proven experience leading major incident response and driving controlled recovery during critical outages.
• Strong understanding of trading platforms, service dependencies, change management processes, and operational risk.
• Experience conducting root cause analysis and implementing process improvements.
• Ability to communicate effectively with both technical and non-technical stakeholders under pressure.
• Experience supporting regulated environments and working with organizations such as the SEC and FINRA is highly desirable.

Preferred Qualifications

• Experience with Python, Shell scripting, or workflow automation.
• Familiarity with ServiceNow, Jira Service Management, or comparable ITSM tools.
• ITIL Foundation certification or equivalent experience.
• Exposure to observability and monitoring platforms.

Why Join?

You'll play a critical role in protecting the stability of a sophisticated trading environment, working alongside engineering, trading, and operations teams to ensure business continuity and operational resilience at one of the most technically advanced firms in the industry.