Why This Role Stands Out
This Project Manager role offers a significant opportunity to lead a critical contact center modernization project for a California state agency, developing your skills in enterprise IT and stakeholder management. You will thrive here if you possess strong experience in managing project lifecycles, budgets, and risks, and are adept at coordinating diverse teams and stakeholders. Apply today to make a substantial impact on this important initiative.
Quick Overview
Job Description
Role: Project Manager
Location: Sacramento, CA (Onsite)
Experience: 8+ Years
Job Description
We are looking for an experienced Project Manager to lead a contact center modernization project for a California state agency. The role involves managing project schedules, budgets, resources, risks, stakeholders, and project delivery from planning through implementation and final handover.
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Create and manage project plans, schedules, milestones, resources, and timelines.
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Coordinate project reviews, approvals, and stakeholder meetings.
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Track project risks, issues, dependencies, and scope changes.
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Monitor project budgets, expenses, resource hours, and financial forecasts.
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Prepare project status reports, budget updates, invoices, and deliverable tracking documents.
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Coordinate with agency stakeholders, vendors, architects, security, DevOps, QA, and support teams.
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Manage project scope, resources, and timelines while identifying potential delays and cost overruns.
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Ensure business and technical teams are ready for implementation.
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Coordinate knowledge transfer, project handover, and final closure.
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Follow California state agency project governance, security, and change management processes.
Required Skills
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Experience managing enterprise IT, application modernization, or cloud projects.
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Experience managing project schedules, budgets, resources, and risks.
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Strong vendor management and stakeholder coordination skills.
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Experience with change control, project reporting, and deliverable approvals.
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Ability to work with public-sector approval processes and technical teams.
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Contact center modernization experience.
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PMP certification or equivalent project management certification.
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Project plan, project schedule, status reports, budget forecasts, risk and issue logs, approval records, transition plan, and project closure report.
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The role focuses on project coordination, delivery, and financial tracking.
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Final scope, budget, resource, and change approvals remain with the agency.
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Technical teams are responsible for the accuracy of their deliverables.
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The Project Manager coordinates implementation support, knowledge transfer, and operational handover.
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