Dynatrace Expert - Fully Remote in Canada

Job Title: Dynatrace Expert

Location: Remote Canada (Canada-based consultants only)
Duration: Long-Term Contract
Experience: 8+ Years

Job Summary

We are looking for an experienced Dynatrace Expert to strengthen our observability, monitoring, and incident management capabilities. The ideal candidate will have strong hands-on experience with Dynatrace tagging, asset ownership, workflow automation, and ITSM integrations.

The candidate will be responsible for improving incident detection and response, automating alert routing and ticket management, and reducing Mean Time to Repair (MTTR) for critical incidents. Experience integrating Dynatrace with Freshservice is highly desirable.

Key Responsibilities

• Dynatrace Tagging and Ownership Management
• Design and implement a comprehensive tagging strategy for all monitored assets in Dynatrace.
• Identify, classify, and tag applications, infrastructure, services, and cloud resources with appropriate ownership information.
• Establish and maintain asset ownership models and management zones.
• Improve service visibility and dependency mapping across enterprise environments.
• Workflow Automation and Incident Management
• Build and optimize Dynatrace Workflows to automate incident detection, notification, routing, and response.
• Configure intelligent alerting, escalation policies, and automated remediation workflows.
• Leverage Dynatrace Automation Engine and Davis AI capabilities to improve problem detection and root-cause analysis.
• Identify opportunities to reduce manual intervention and improve operational efficiency.
• ITSM Integration
• Integrate Dynatrace alerts and incidents with Freshservice and other ITSM platforms.
• Develop automated workflows for ticket creation, assignment, enrichment, and resolution tracking.
• Ensure seamless integration between monitoring, alerting, and service management processes.
• Support observability process improvements aligned with Freshservice adoption.
• MTTR Optimization and Reporting
• Analyze incident management processes and identify opportunities to reduce MTTR.
• Develop dashboards and reports to monitor incident trends, operational KPIs, and system performance.
• Implement improvements to incident response and resolution processes.
• Collaborate with infrastructure, application, cloud, and support teams to improve service reliability.

Required Qualifications

• 8+ years of overall relevant IT experience.
• 5+ years of experience in Application Performance Monitoring (APM) and observability solutions.
• Minimum 3 years of hands-on experience with Dynatrace.
• Strong expertise in Dynatrace tagging, entity classification, management zones, and asset ownership models