Sales Support Specialist/Customer Services

We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.

Sales Support Specialist I at Pacific Seafood is a key role on our Sales team supporting efforts to maximize revenue and provide excellent customer support. This position supports the management of shipments and achieving the sales/logistics goals of the sales team and is ideal for someone who is customer-focused, organized, and a problem-solver.

Account Management

Manage assigned accounts and support daily operations of the sales force and customers to ensure smooth functioning.
Drive sales growth by maintaining regular communication with our existing customer base and work with the sales team on strategies to increase sales.
Identify customer needs accurately and ensure timely fulfillment of product and shipping requirements.
Handle incoming calls promptly and efficiently, processing orders effectively to meet customer demands.

Sales Performance Monitoring

Strive to meet and surpass sales quotas by supporting effective sales strategies and tactics.
Demonstrate proficiency in understanding sales volumes and exploring logistic options to optimize sales operations and meet business objectives.

Customer Service Management

Guarantee customer satisfaction by delivering exceptional customer service and devising innovative solutions to address customer concerns effectively.
Foster positive and mutually beneficial customer relationships to enhance collaboration and support long-term success.

Support Functions and Collaboration

Conduct regular inspections of orders departing three times a week to ensure accuracy and quality. Participate in various projects, including promotional activities and the development of marketing materials when needed. Communicate inventory levels, sales data, and packaging strategies to team members promptly and with a sense of urgency. Provide support to external sales representatives by managing credits, handling sample requests, coordinating point-of-sale materials, and collaborating with sales associates across different plants.

Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position. High School Diploma or GED
Requires ability to travel up to 15% of the time
Associate degree or equivalent from an accredited college or university in culinary arts, aquaculture, or business degree
Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.

Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations. Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer. Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Traditional office environment
Standard office equipment (computers, printers, phones, etc.)
Occasional travel via car or plane to regional facilities, events, etc.

Occasional subtle and mild scents related to the production facility
Occasional access to the warehouse facility
Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability.
~ Flexible spending accounts for health flex and dependent care expenses
~401(k) Retirement Plan options with generous annual company profit sharing match
~ Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time
~ Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
~ Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.