Customer Specialist

CarMax is hiring a full-time Customer Specialist to deliver an exceptional, no-haggle car-buying experience. In this role, you'll greet customers, understand their needs, and guide them through vehicle selection, test drives, and purchase steps with honesty and transparency. You'll use CarMax tools and technology to locate inventory, prepare vehicles, and process paperwork accurately. You'll coordinate with sales, finance, and service teams to ensure a smooth, customer-first experience. CarMax provides paid training, clear career paths, and a collaborative, inclusive culture focused on integrity, respect, and continuous improvement.

Responsibilities

• Welcome and engage customers, providing a friendly, professional first impression
• Assess customer needs and recommend suitable vehicles from Car
• Max inventory
• Coordinate and conduct test drives, explaining vehicle features and benefits
• Use Car
• Max systems and tools to search inventory and manage customer information
• Guide customers through purchase steps, documentation, and basic financing workflows
• Collaborate with sales, finance, and service teams to ensure a smooth transaction
• Maintain product knowledge on vehicles, pricing, and promotions
• Uphold Car
• Max standards for integrity, transparency, and customer satisfaction
• Support online and in-store sales processes, including digital follow-up
• Assist with lot organization and vehicle readiness for customer appointments

Required Skills

• Customer service
• Retail sales
• Point-of-sale (POS) systems
• CRM software
• Basic auto product knowledge
• Verbal and written communication
• Sales techniques
• Time management
• Data entry accuracy
• Collaboration and teamwork