Customer Specialist

CarMax is seeking a full-time Customer Specialist to deliver an exceptional, no-haggle car-buying experience. In this role, you'll greet customers, understand their needs, and guide them through vehicle selection, test drives, financing options, and purchase completion. You'll use CarMax tools and technology to research inventory, prepare digital paperwork, and ensure accurate documentation. Working in a collaborative, integrity-driven environment, you'll resolve questions, follow up with customers, and support a smooth sales and service process while building product knowledge and growing your career in retail automotive.

Responsibilities

• Welcome and engage customers on the sales floor and online
• Assess customer needs and recommend suitable vehicles
• Coordinate and conduct test drives following safety procedures
• Explain pricing, features, and Car
• Max's no-haggle model
• Support financing process and prepare required paperwork
• Use digital tools to locate inventory and update records
• Ensure accurate documentation and compliance with policies
• Provide timely follow-up and maintain customer relationships
• Collaborate with team members to meet store goals
• Uphold Car
• Max standards for integrity, service, and professionalism

Required Skills

• Customer service
• Retail sales
• Point-of-sale systems
• CRM software
• Digital document processing
• Automotive product knowledge
• Verbal and written communication
• Negotiation and influencing
• Time management
• Basic math and cash handling