Sales/Customer Specialist

CarMax is seeking a Sales/Customer Specialist to deliver a transparent, no-pressure car-buying experience. In this retail role, you greet customers, understand their needs, and guide them through vehicle selection, test drives, and financing options. You'll use CarMax's digital tools to present inventory, complete paperwork accurately, and support online-to-store customers. You'll follow up with leads, ensure vehicles are presented professionally, and resolve basic service or delivery questions. CarMax provides paid training, clear performance expectations, and growth opportunities in a collaborative, integrity-driven environment.

Responsibilities

• Welcome and engage customers, building trust through a no-pressure approach
• Assess customer needs and recommend suitable vehicles from inventory
• Coordinate and conduct test drives while explaining key vehicle features
• Guide customers through financing, trade-in, and purchase options using Car
• Max tools
• Accurately complete sales documents and digital records
• Support customers transitioning from online browsing to in-store visits
• Maintain a clean, customer-ready showroom and vehicle display area
• Follow up with leads and recent buyers to support satisfaction and repeat business
• Collaborate with teammates to meet store sales and service goals
• Uphold Car
• Max standards for integrity, transparency, and customer care

Required Skills

• Customer service
• Retail sales
• Consultative selling
• Point-of-sale (POS) systems
• CRM software
• Digital sales tools and online lead handling
• Automotive product knowledge basics
• Time management
• Verbal and written communication
• Documentation and data entry accuracy