Desktop Support Technician

IT Support Specialist

Role Overview

12-month contract (100% Onsite in Petersburg, VA) providing hands-on technical support for academic computer labs, smart classrooms, faculty, and students. This role focuses on diagnosing and repairing Windows/macOS hardware, managing classroom audiovisual setups, tracking IT asset inventory, and maintaining compliance with VITA IT security standards.

Location & Work Setup

• Location: Petersburg, VA (Local candidates strongly preferred)
• Arrangement: 100% Onsite
• Interview: In-Person Only

Crucial Responsibilities

• Hardware, Software & Classroom Support: Install, diagnose, and repair desktops, laptops, scanners, peripherals, and smart classroom technology (projectors, smartboards, Zoom/Teams/WebEx).
• Inventory & Asset Tracking: Maintain accurate hardware and software inventory records across academic labs, classrooms, and mobile devices.
• User Training & Documentation: Deliver hands-on training to faculty and staff while developing clear, accessible technical guides and instructional videos.
• Security & Compliance: Ensure campus technology adheres to VITA IT Security Standards and internal data privacy policies.

Core Qualifications & Stack

• Education: Associate’s degree in Information Technology, Computer Science, or equivalent practical experience.
• Hardware & OS Troubleshooting: 2+ Years (Windows/macOS desktops, laptops, scanners, peripherals, and physical cabling).
• Asset Management & Documentation: 2+ Years (Tracking IT hardware/software assets and translating technical steps for non-technical users).
• Desired & Preferred Skills:
  • Apple / MDM Ecosystem: macOS provisioning/troubleshooting and Mobile Device Management tools (Jamf, Kandji, or Mosyle) (2 Years).
  • Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate (Highly Desired).
  • Background: Help Desk or desktop support experience in an academic or corporate environment.

Must-Have Constraints & Physical Requirements

• US Residency: Must physically reside within the United States for the duration of the assignment (offshore work is strictly prohibited).
• Onsite Commitment: Must be willing and able to interview in person and work 100% Onsite in Petersburg, VA.
• Physical Demands: Must be able to lift and move computer equipment and kneel, crouch, or work in confined spaces under desks to manage cabling and hardware installations.