Recently postedTechnology

DCA Help Desk Support Specialist

V-Soft Consulting Group, IncAtlanta, GA🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationAtlanta, GA, United States

SQLMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointActive DirectoryInventory ManagementServiceNowAgileSharePointITILNetwork Administration

Job description

Desk Support Specialist
Primary Location: Atlanta, GA
V-Soft Consulting is currently hiring for a Desk Support Specialist for our premier client in Atlanta, GA.
Education and Experience
Knowledge, Skills and Abilities

Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, questions, complaints, and/or providing information. Bachelor's Degree from an accredited college or university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus
Imaging machines (Dell/Win 10) and Inventory Management experience is desired
Demonstrated experience working in ITIL Service Management organization is a plus.
Active Directory, VOIP, business and custom applications.
Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products(Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.).
Perform printer installations and toner replacement activities.
Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint)
Demonstrate excellent interpersonal, oral and written communication skills.

Additional Skills:

Technically competent with knowledge of systems management, development and implementation methodsand infrastructure.
Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus. CCNA (Cisco Certified Network Associate).
Excellent problem-solving skills required.

WHAT YOU LL DO:
Job Responsibilities:

Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues. Provided documented service procedures for all resolutions.
Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices).

Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint,

Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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