Salesforce/MuleSoft Support Engineer

Our customer is seeking a Salesforce/MuleSoft Support Engineers to join their application and integration support team. These engineers will provide hands-on production support for Salesforce CRM, MuleSoft Anypoint Platform, APIs, integrations, data flows, user issues, and operational incidents while the internal team focuses on active project delivery. This is a fully remote position.

Responsibilities:

·       Provide day-to-day production support for Salesforce CRM and MuleSoft Anypoint Platform issues, including incident triage, troubleshooting, resolution, and escalation.

·       Troubleshoot API, integration, data transformation, authentication, connectivity, and application issues across Salesforce, MuleSoft, and connected enterprise systems.

·       Monitor MuleSoft applications, APIs, queues, logs, alerts, and integration performance to maintain reliability, availability, and timely issue resolution.

·       Support Salesforce administration activities such as user access, profiles, permission sets, roles, reports, dashboards, flows, validation rules, and configuration updates.

·       Analyze failed transactions, data synchronization issues, API errors, and batch processing exceptions; coordinate corrective actions with technical and business teams.

·       Assist with deployment support, release validation, regression testing, and post-production verification for Salesforce and MuleSoft changes.

·       Create and maintain support documentation, runbooks, knowledge articles, issue logs, and standard operating procedures.

·       Collaborate with vendors, business users, developers, and infrastructure teams to resolve issues and improve operational support processes.

·       Ensure changes and support activities comply with organizational security, audit, and change management policies.

·       Identify recurring issues, recommend process improvements, and support automation opportunities to reduce manual support effort.

Qualifications:

·       7+ years of experience in application support, integration support, Salesforce administration, MuleSoft support, or similar technology roles.

·       Hands-on experience supporting Salesforce CRM, including user setup, security model, objects, fields, page layouts, flows, reports, dashboards, and data quality issues.

·       Working knowledge of MuleSoft Anypoint Platform, including Runtime Manager, API Manager, Exchange, Design Center, Anypoint Studio, CloudHub, and application logs.

·       Strong understanding of REST/SOAP APIs, JSON, XML, HTTP/S, OAuth, SAML, certificates, and common integration patterns.

·       Experience troubleshooting DataWeave mappings, API errors, batch jobs, queues, file transfers, and data synchronization issues.

·       Familiarity with SQL, relational databases, API testing tools, log analysis, and monitoring tools.

·       Understanding of change management, incident management, release support, and production support best practices.

·       Excellent communication and documentation skills with the ability to explain technical issues to business and technical stakeholders.

·       Ability to work independently and collaboratively in a fast-paced, remote support environment.

·       Experience in financial services, banking, or regulated environments is preferred.

Preferred Certifications (a plus):

·       Salesforce Certified Administrator

·       Salesforce Platform App Builder

·       Salesforce Certified MuleSoft Developer

·       Salesforce Certified MuleSoft Integration Foundations

·       ITIL Foundation, CompTIA Security+, or equivalent production support certification