Trade Support Engineer / Chicago Illinois

A proprietary trading and market-making firm is hiring a full-time Trade Support Engineer for an hybrid role in Chicago, IL. This position sits at the intersection of trading, technology, and operations, supporting a high-performance electronic trading environment where reliability, speed, and accuracy are critical. The Trade Support Engineer serves as a front-line resource for monitoring production systems, troubleshooting trading issues, supporting traders, and ensuring seamless day-to-day market operations.

This opportunity is ideal for a technical support professional with experience in trading, financial services, or mission-critical production environments. The role offers direct exposure to traders, quantitative researchers, developers, exchanges, and clearing firms, providing a unique opportunity to deepen expertise in electronic trading systems while contributing to operational excellence. Candidates with strong troubleshooting, scripting, and systems administration skills will thrive in this fast-paced environment where every day presents new challenges.

Required Skills & Experience
2+ years of experience in Trade Support, Trade Operations, Application Support, or a similar production support role
Strong experience supporting both Windows and Linux environments
Proficiency with scripting languages such as Python, PowerShell, or Bash
Working knowledge of SQL for data analysis and incident investigation
Familiarity with JSON, XML, and Parquet data formats
Experience troubleshooting application, infrastructure, and operating system issues
Strong communication and stakeholder management skills
Detail-oriented with strong documentation and process improvement habits
Ability to manage multiple priorities in a fast-paced environment
Authorization to work in the United States without sponsorship requirements

Desired Skills & Experience
Experience supporting exchange-traded derivatives environments
Knowledge of the trade lifecycle, trade capture, and reconciliation processes
Experience interacting with exchanges and clearing firms
Familiarity with trading protocols such as FIX, FIXP, MDP3, BOE, or ITCH
Exposure to observability platforms and incident management practices
Experience utilizing AI-powered development or code-generation tools
3+ years of directly relevant experience for Senior-level consideration

What You Will Be Doing

Tech Breakdown
40% Production Trading Support & Incident Response
25% Systems Administration & Application Deployment
20% Automation & Scripting
15% Trade Operations, Reporting & Reconciliation

Daily Responsibilities
50% Monitoring, Troubleshooting & Incident Resolution
20% Working with Traders, Exchanges, Vendors & Internal Teams
15% Deployments, Configuration & Infrastructure Support
15% Process Automation & Documentation

The Offer
Annual discretionary bonus eligible

You will receive the following benefits

Medical and Dental Insurance
Generous Vacation Time
Training and Continuing Education Opportunities
Relocation Assistance (if applicable)
Catered Lunches, Snacks, and Beverages
Casual Work Environment
Company Events and Team Outings

Additional Details
Onsite position based in Chicago, IL
Participation in early market-open coverage required
Participation in an on-call and weekend support rotation required
Salary Range: $87,500 - $145,000 base salary
Senior-Level Salary Range: $145,000 - $177,500 base salary
Eligible for performance-based bonus compensation