IT Support Associate

Sierra at XYZ Tech Inc. is hiring a Part-Time Evening Associate to support IT and software operations in our Chicago office. In this role, you'll assist with routine system checks, basic application support, data entry, ticket triage, and documentation. You'll collaborate with engineers and analysts to monitor dashboards, escalate technical issues, and ensure smooth evening operations. Ideal candidates are detail-oriented, comfortable with technology, and eager to learn. Sierra offers a collaborative, inclusive culture with exposure to cutting-edge projects and opportunities to build skills in software and data environments.

Responsibilities

• Perform routine evening system and application checks
• Provide basic technical and application support to internal users
• Monitor dashboards and triage incoming support tickets
• Escalate technical issues to appropriate IT or engineering teams
• Document incidents, resolutions, and standard procedures
• Assist with data entry, updates, and quality checks
• Collaborate with cross-functional teams to support operations
• Follow security and compliance guidelines for systems access

Required Skills

• Basic IT troubleshooting
• Help desk or ticketing systems
• System and application monitoring
• Data entry and data quality
• Documentation and reporting
• Basic networking concepts
• Familiarity with Windows/mac
• OS environments
• Basic SQL or database usage
• Customer service in a technical context
• Time management and multitasking