IT Support and Software Testing Assistant

Sierra at XYZ Tech Inc. seeks a Temporary Seasonal Associate to support our Information Technology & Software projects during peak periods. Based in Chicago, IL, this role assists with data entry, basic software testing, documentation, and troubleshooting routine technical issues. You will collaborate with project and engineering teams, follow established IT processes, and help keep deliverables on track. This is a fast-paced, learning-focused role ideal for candidates interested in technology who want exposure to innovative software solutions in an inclusive, growth-oriented environment.

Responsibilities

• Support IT and software project teams during peak seasonal workload
• Assist with data entry, testing, and documentation for software solutions
• Troubleshoot basic technical issues and escalate complex problems
• Maintain accurate records of project activities and task status
• Collaborate with cross-functional teams to meet project deadlines
• Follow established IT processes, security, and quality standards
• Provide general administrative and technical support to project leads
• Learn and apply new tools and software used by the team

Required Skills

• Basic IT support skills
• Software testing fundamentals
• Data entry and accuracy
• Documentation and reporting
• Ticketing or issue-tracking systems
• Basic SQL or database familiarity
• MS Office or Google Workspace
• Version control familiarity (e.g., Git)
• Time management and organization
• Basic understanding of SDLC