Copilot Studio / Dynamics 365 Customer Service Omnichannel Developer

Hi,

We are immediately looking for Copilot Studio / Dynamics 365 Customer Service Omnichannel Developer _ Harrisburg, PA (Occasional Travel) with one of our direct clients. If you are interested or know someone who is looking for projects, please respond with Resume.

Position: Copilot Studio / Dynamics 365 Customer Service Omnichannel Developer

Location: Harrisburg, PA (Occasional Travel)

Job Description:

Required Qualifications

• 5+ years of Microsoft Dynamics 365, Power Platform, or enterprise CRM development experience.
• Strong hands-on experience with Dynamics 365 Customer Service.
• Experience implementing or supporting Dynamics 365 Contact Center / Omnichannel for Customer Service.
• Hands-on development experience with Microsoft Copilot Studio.
• Strong experience with:
• Microsoft Dataverse
• Power Automate
• Power Apps
• Dynamics 365 configuration
• Business rules and workflows
• Security roles and access models
• Experience configuring queues, workstreams, routing, agent workspaces, and case-management functionality.
• Experience developing and consuming REST APIs and enterprise integrations.
• Experience with solution lifecycle management and deployment across multiple Power Platform environments.
• Working knowledge of Azure DevOps, including repositories, pipelines, work items, and deployment processes.
• Experience debugging and resolving application and integration defects.
• Strong understanding of enterprise development, testing, source control, and release-management practices.