eCommerce Technical Project Manager

Responsibilities
• Manage ecommerce projects from requirements and planning through development, testing, launch, and post-launch support.
• Create project plans, timelines, milestones, budgets, resource plans, risks, dependencies, and status reports.
• Lead Agile ceremonies such as sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Track project scope and manage changes to requirements, timelines, cost, and priorities.
• Identify risks, issues, dependencies, and decisions needed; escalate early when delivery is at risk.
• Coordinate onsite and offshore teams, ensuring clear communication, work allocation, quality standards, and timely handoffs.
• Provide regular project updates to leadership, including progress, key risks, decisions needed, and recovery plans.
• Coordinate design, development, QA, security, infrastructure, and production-support activities.
• Manage release planning, go-live readiness, cutover activities, rollback plans, hypercare, and post-launch reviews.
• Monitor post-launch issues, site performance, conversion funnel behavior, checkout errors, and customer-service impacts.
• Understand ecommerce customer journeys: product search, browse, product pages, cart, checkout, payments, shipping, order tracking, returns, promotions, loyalty, and customer accounts.
• Work with technical teams on APIs, integrations, cloud environments, CI/CD, security, performance, data flows, and production support.

Required Qualifications
• 10+ years of experience in technical project management, program management, delivery management, or Scrum leadership.
• 6+ years of experience delivering ecommerce projects.
• Experience managing Agile projects and cross-functional teams.
• Experience managing onsite and offshore delivery teams.
• Good understanding of ecommerce systems, integrations, APIs, and customer journeys.
• Strong communication and stakeholder-management skills.
• Ability to manage multiple priorities, work under deadlines, and handle project risks and escalations.