Epic Willow Ambulatory Analyst II

Supports Epic Willow Ambulatory and Inventory, EpicCare Ambulatory, and integrated clinical applications. Partners with clinical, pharmacy, operational, revenue cycle, vendor, and technical teams to configure, test, implement, troubleshoot, and optimize systems and workflows.

Responsibilities

• Serve as a subject matter resource for assigned Epic applications and workflows.
• Gather requirements, analyze processes, identify root causes, and recommend system solutions.
• Scope requests and support projects from design through implementation.
• Configure Epic applications, including rules, templates, security, and workflows.
• Troubleshoot support tickets, conduct testing, and document build and migration decisions.
• Support upgrades, integrations, end users, training, and ongoing application optimization.

Required Skills

• Epic Willow Ambulatory configuration
• Epic Inventory configuration
• Epic
• Care Ambulatory support
• Epic application build
• Workflow configuration
• Template management
• Application troubleshooting
• Unit and quality assurance testing
• Third-party application integrations
• Change management documentation