Application Support Specialist

We’re hiring an Application Support Specialist with strong experience supporting business applications, troubleshooting user and system issues, and managing support tickets in an enterprise environment.

12 months contract , Remote

W2 role only. No C2C, third-party vendors, or agency submissions.

Must Have:

• 5+ years of IT / Application Support experience
• Hands-on experience with ServiceNow and/or Jira
• Experience with the Guidewire Suite
• Strong Microsoft Office skills, including Excel, Word, and Outlook
• Ability to troubleshoot application, access, integration, and connectivity issues
• Strong communication skills with internal users and technical teams
• Experience creating clear technical documentation and “how-to” guides

Nice to Have:

• Insurance industry experience
• User access review experience
• Power BI, Power Apps, or Power Automate exposure